1. How do I place an order?
Browse our collections, choose your product, add it to cart, and proceed to checkout. You can pay securely via Razorpay once itβs live.
2. Do I need to create an account to order?
No, you can checkout as a guest. But creating an account helps you track orders and manage future purchases easily.
3. What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Wallets through Razorpay.
4. How long does delivery take?
Orders are shipped through Shiprocket partner couriers (Delhivery, Bluedart, Xpressbees, etc.). Delivery time:
- Metro cities: 3β5 days
- Other locations: 5β7 days
5. Do you offer Cash on Delivery (COD)?
Yes, COD is available on most products.
6. What are the shipping charges?
- Free shipping on orders above βΉ499.
- For orders below βΉ499, a small shipping fee is applied at checkout.
7. Can I cancel or change my order?
Yes, you can cancel or update your order before it is shipped. Once shipped, cancellation isnβt possible.
8. What is your return policy?
We offer 7-day easy returns/replacements for defective or damaged products. Items must be unused and in original packaging.
9. How do I track my order?
After dispatch, youβll receive a tracking link via SMS/Email. You can also track it from the βMy Ordersβ section on our website.
10. Do you ship outside India?
Currently, we ship only within India.
11. How do I contact customer support?
- WhatsApp: +91 8383013549
- Email: cottagekart@gmail.com